Privacy Policy

1. Introduction

Healing Hands Medical Clinic is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website, you agree to the practices described here.

2. Information We Collect

a. Information you provide

We may collect personal information when you:

Submit a contact form

Request information

Sign up for updates

Communicate with our clinic

This may include your name, email address, phone number, and any details you choose to provide.

b. Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser and device details

• Pages viewed

• Time spent on the site

• Referring websites

This data is collected through standard analytics tools and cookies.

3. Appointment Scheduling Through an External Vendor

Healing Hands Medical Clinic uses a third-party vendor to manage patient appointment scheduling.

When you book an appointment through the external system:

Information you enter is collected and stored by the vendor

The vendor may share necessary information with us so we can deliver your care

Your information is subject to the vendor’s own privacy and security policies

We encourage you to review the vendor’s privacy policy before submitting medical or personal information.

4. How We Use Your Information

We may use your information to:

• Respond to questions or requests

• Coordinate communication with our scheduling vendor

• Improve website performance

• Provide clinic updates if you choose to receive them

• Meet legal or regulatory requirements

We do not sell your information.

5. Cookies and Tracking

Our website may use cookies or analytics tools to understand how visitors use the site. You can disable cookies in your browser settings, but some features may not function fully.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. While no system is perfectly secure, we take steps to reduce risk and maintain safety.

7. Sharing of Information

We may share information only when necessary, including:

• With our scheduling vendor

• With service providers who help operate our website

• When required by law

• When needed to protect our rights or the safety of patients

We do not share personal information for third-party marketing.

8. External Links

Our website may link to third-party websites, including the external appointment system. We are not responsible for the content or privacy practices of those sites.

9. Your Choices

You may:

• Request updates or corrections to your information

• Ask us to delete information we control

• Unsubscribe from email communications at any time

Requests can be sent to [email protected].

10. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect information from children. If you believe information has been collected improperly, contact us so we can remove it.

11. HIPAA Notice and Protected Health Information

Healing Hands Medical Clinic follows all applicable federal privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

a. Website forms are not for sensitive medical information

The contact forms on this website are intended for general inquiries only. They are not designed for submitting private medical details, diagnosis information, treatment information, or other Protected Health Information (PHI). If PHI needs to be shared, we will direct you to a secure HIPAA-compliant system.

b. Appointment scheduling handled by an external vendor

Our patient scheduling is managed by a third-party vendor. Information you provide when booking an appointment is collected and stored through the vendor’s system under their own privacy and security requirements. We receive only the information needed to coordinate your care.

c. Handling PHI submitted through non-secure channels

If you send PHI to us through channels not intended for medical information, such as website forms or general email, we will:

Move the discussion to a HIPAA-compliant platform as soon as possible

Limit storage of sensitive information

Remove PHI from non-secure systems when appropriate

d. HIPAA-compliant systems

All clinical records, patient communications, and medical information are managed exclusively through secure, HIPAA-compliant platforms maintained by Healing Hands Medical Clinic or approved service providers.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

13. Contact Us

For any questions about this Privacy Policy or your information, contact:

Healing Hands Medical Clinic
Email: [email protected]
Website: https://healinghands.cc